Josh Arcenal

santa cruz, CA & los angeles, CA · open to internships

-- education --

Bachelor of Sciences in Technology & Info ManagementJune 2027

University of California, Santa Cruz — Baskin Engineering

Relevant coursework: Business Info Systems, Computer Systems, System Design

-- skills --

it & support:IT Support · A/V Troubleshooting · AppleCare Hardware Repair · Jamf/MDM · ServiceNow · Team Mentoring · Records Digitization (Blueprints)platforms:macOS · iOS · Linux (Ubuntu & Arch) · Windowstools:Google Workspace · Microsoft Office · Zoom/Teams Roomsdevelopment:JavaScript · Node.js · Python · React · Next.js · MongoDB · Docker

-- awards & certificates --

2024 Bisno Endowed Scholarship

2023–2027 Compton Courts Scholarship

2023 Darwin and Barbara Patterson Memorial Scholars

UCSC Humanizing Technology Certificate

AppleCare Certified Technician

-- experience --

Administrative & IT Generalist Lead — UCSC Humanities Division & ITSApr 2024 – Present

Santa Cruz, CA

Supervise and mentor a team of 4 student assistants, providing training in IT support and administrative procedures while delegating tasks to ensure efficiency and professional growth.

Manage administrative and technical tasks, including A/V troubleshooting, AppleCare device repair, hardware diagnostics, and office system maintenance for the Humanities Division.

Support 50+ staff and professors across the Humanities Department by coordinating document processing, inventory, and space reservations, streamlining workflows and ensuring reliable support.

Leverage strong organizational and communication skills with proficiency in Google Workspace, Microsoft Office, and IT support to enhance team performance and service delivery.

Streets and Parks Seasonal Worker — City of Palos Verdes EstatesAug 2025 – Sept 2025

Palos Verdes Estates, CA

Performed public works maintenance, including asphalt/pothole patching, concrete repair, mowing, trimming, planting, and litter removal.

Operated hand tools, power equipment, and vehicles to complete construction, repair, and preventive maintenance tasks safely and efficiently.

Supported community events and facility upkeep by setting up equipment, moving furniture, replacing lights, and arranging spaces.

Worked outdoors in all weather conditions and met physical demands such as heavy lifting (50–75 lbs.), climbing, and extended manual labor while following safety protocols.

Engineering Intern — Port of Los AngelesJuly 2022

San Pedro, CA

Scanned and digitized blueprints and technical documents, improving recordkeeping and enabling easier access for engineering teams.

Supported engineering staff by sorting, organizing, and maintaining technical files, blueprints, drawings, and project documentation to ensure accuracy and accessibility.

Retrieved engineering files, records, and schematics for staff to aid in project planning, inspections, and compliance reporting.